Shipping policy
SHIPPING POLICY
Thank you for shopping with Vintage Modern Muse. Please review our Shipping Policy before placing your order.
ORDER PROCESSING
All orders are processed within 2–5 business days after payment has been successfully received.
Business days do not include weekends or holidays.
During sales, promotions, holidays, or periods of high order volume, processing times may be longer than usual.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.
SHIPPING & DELIVERY
Shipping rates and available delivery options will be calculated and displayed at checkout based on your order and shipping destination.
Estimated delivery times begin after your order has been processed and shipped.
Please note that delivery dates are estimates and are not guaranteed.
Vintage Modern Muse is not responsible for shipping delays caused by the shipping carrier, weather conditions, holidays, customs, incorrect addresses, or other circumstances outside of our control.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before completing your purchase.
Vintage Modern Muse is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
TRACKING YOUR ORDER
When tracking information is available, it will be sent to the email address provided at checkout.
Please allow time for the shipping carrier to update the tracking information after your order has been shipped.
LOST, STOLEN OR DELAYED PACKAGES
Once an order has been transferred to the shipping carrier, Vintage Modern Muse is not responsible for delays, lost or stolen packages caused by circumstances outside of our control.
If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly to begin an investigation.
We will make reasonable efforts to assist you when possible.
RETURNED PACKAGES
If a package is returned to Vintage Modern Muse because of an incorrect or incomplete address, unsuccessful delivery attempt, or failure to claim the package, the customer may be responsible for any additional shipping costs required to resend the order.
Original shipping charges are non-refundable.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
Please include your order number and clear photos of the item and packaging so we can review the issue.
SHIPPING FEES
Shipping fees are non-refundable.
If store credit is approved under our Store Credit Policy, original shipping charges will not be included in the amount of store credit issued.
CONTACT US
For questions regarding your order or shipping, please contact:
Vintage Modern Muse
Email: Nancy.ramos61@gmail.com